About Us
Fusion Edge is a leading provider of IoT and AI-driven operations and maintenance software designed for large real estate portfolios. Our suite of SaaS applications includes tools for facilities, sustainability, and property and tenant management, empowering commercial real estate owners, property developers, and building owners to centrally manage their operations, maintenance, asset performance, sustainability (including energy performance), and tenant experience across their distributed portfolio of buildings, in real-time. Fusion Edge's solutions can be accessed via the web or as specific apps for mobile platforms.
Privacy Policy
Fusion Edge ("we," "us," or "our") has developed this Privacy Policy to explain how we collect, use, and process information about you that directly identifies you or makes you recognizable ("Personal Data") in connection with our website https://fusionedge.io/ (the "Site") and our mobile application ("User Mobile Application") (collectively, the "Services"), as well as the choices you have regarding that information.
Information Collected
We collect personal information, such as your name, address, and email address, when you voluntarily submit it to us. Fusion Edge is a processor of the information we obtain from you, and the information you submit will be controlled by our client. If you wish to know what information we store about you or if you want to remove any information, please email us at [email protected].
Purpose of Information
- Delivering the service
- Disseminating information about our software and services
- Tracking visitor navigation
- Work order scheduling
- Asset Management
- Understanding better how you use our services, to track and prevent issues, and to enhance our products and services
- Responding to your questions and concerns, and giving excellent customer service
Information to Third Parties
We use third-party tools to send notifications. Email notifications are handled by Zeptomail email service. We send notifications only regarding service requests. We do not use your personal information for any of our marketing activities. Additionally, the personal information which is carried over by our third-party tools is handled securely.
Use of Cookies
The Fusion Edge website uses cookies, as do many other websites. Cookies are little pieces of information delivered to your computer by a website and saved on your hard disc to allow that website to recognise you when you visit. It collects anonymous statistics about your surfing habits and do not identify you personally. If you prefer, you can enable or disable browser cookies using your browser's or device's settings. However, please realise that eliminating or rejecting cookies may have an impact on the availability and performance of our services.
Location Data
As per our clients' requirements, our mobile application may access location data. This feature is configurable in the app settings and is used exclusively for tracking attendance and ensuring work completion at designated locations. The collection of location data helps prevent malpractices in operations and ensures that tasks are carried out at the specified locations.
Information Access
The database consisting of customer’s personal information is accessible only by a few members in Fusion Edge; others cannot access the data since the data are encrypted. As a part of our service, the customer support team will have access to the customer data. We encourage our customers to modify their password after they get access to the service, to avoid data breaches.
Retention of Information
We retain your personal information for as long as it's needed for the purposes outlined in this Privacy Statement and until you explicitly delete or terminate your account with us. Following termination, we shall keep your information on our servers for a period of six (6) months or until the statute requires otherwise. We may keep your information for extended periods of time if authorised or needed by law. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements. We will erase or anonymise your information from our active databases once we no longer have a legitimate reason to process it. We'll also keep the data safe and isolate it from further processing until it's time to delete it.
Contact Us
If you have any questions about Fusion Edge's Privacy Policy or our information practices, please feel free to contact us at [email protected].